10 Customer Service Quality Statements to Measure up Against

Written by Martin Haworth


Continued from page 1

The Quality Statements:-

  1. We use a variety of staff to monitor customer service on a regular and consistent basis

  2. We know and can clearly state our customer groups

  3. We listen to customers about our products and proactively seek to redress issues

  4. We notice and congratulate our people and teams when they perform well

  5. Senior management are fully and visibly engaged in customer activities

  6. Our people enjoyrepparttar challenge of changes

  7. Our organisation and our people have aligned values

  8. Our customers find working with us easy and pleasurable

  9. We know how our people feel about working here and always respond to make it better

  10. We have teams and individuals who can respond quickly to changes circumstances, whatever they are
Keep a track of these - visually represent it somewhere very publicly for your people. Involve many of your them in monitoring, finding solutions and taking accountability for change, where needed and your business, your people and you will thrive.

One final point. Starting is good, being able to demonstrate your success in 12 months is another thing - as is still doing this review in that time.

© 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - with a live link if you can).


Encompix ETO ERP Meeting to Introduce Version 9.3

Written by Roger Meloy


Continued from page 1

Early Bird Registration is being accepted until April 8, 2005;repparttar fee is $595. Regular Registration is being accepted until April 22, 2005;repparttar 102916 fee is $695.

The conference fee covers: • Dinner at Automotive Hall of Fame • Breakfast, lunch and dinner Tuesday • All special events • Breakfast Wednesday • All conference materials

For more conference information go to http://www.encompix.com/conf2005/2005confinvite.pdf or inquire with Heather Lucas at e-mail protected from spam bots.

Encompix (www.encompix.com) has filledrepparttar 102917 manufacturing software requirements of Engineer-to-Order companies since 1992. The company name reflects our commitment to developing business application solutions that encompassrepparttar 102918 complex areas of project-based and job-based manufacturing.

Encompix provides ETO manufacturers with a competitive advantage by improving bottom line results.

### Roger Meloy Encompix 513-733-0066

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