Continued from page 1
Now, we think message. What are we going to say to your target audience?
First, your message must aim at correcting
misconception, inaccuracy, rumor, even a lukewarm enthusiasm for your organization. But it must be persuasive, and compelling with its meaning as clear as possible. It must also prevent any further misunderstanding. Try it out on a test sampling of members of your target audience, then adjust
content if needed.
How will you get your message to
attention of that key external audience? “Beasts of burden,” that’s how! Better known as communications tactics that will carry that message to
right eyes and ears.
And there are many tactics awaiting you. Personal contact, radio interviews, newsletters and open houses. Or contests, news conferences, emails and press releases. There are literally scores available.
So, after two or three months of aggressive communications between you and your key audience, are you making any progress?
Only way to find out is to monitor once again what members of your key audience are thinking. Same questions as
first set of interviews, but now what you want to see are perceptions altered in your direction.
For example, you want to know if that inaccurate belief has been successfully neutralized. Or that misconception cleared up. Or that rumor effectively killed.
Certainly, if you discover little progress in those areas, you will revisit your message and evaluate whether it offers believable facts, figures and rationale. In particular, you should revet it for clarity.
And, because there are so many communications tactics available to you, selecting higher-impact tactics, then applying them with greater frequency, will probably be
ticket for
second round.
However, as
day arrives when answers to your remonitoring questions show clear, consistent improvement, you may be excused for concluding that your public relations effort is, at long last, taking advantage of an economy emerging from recession.
end

Bob Kelly counsels, writes and speaks about the fundamental premise of public relations. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit: http://www.prcommentary.com