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• Trainers can also produce measurable results. Sales training attempts to bring out best in people. It should deal in reality and include ways to monitor activity and assess performance based on measurable outcomes, while accounting for individual variables.
But training, cannot make sales happen. While training can contribute to sales results, it cannot determine sales results. The only result for which training can be absolutely accountable is delivery of training that meets pre-established organizational goals.
One of exciting things about sales training, however, is that if effective, rewards are immediate. The company, producers and clients are all winners, right away!
The Training Process
The most effective training programs are: 1. Goal-oriented. People are expected to move toward measurable performance standards, along a predetermined path of well-defined goals. 2. Activity-based. The end-result will be ability to apply knowledge and demonstrate proficiency with career skills. 3. Self-directed. The trainer makes training resources, guidance and coaching available, but it is up to trainee to make most of them. 4. Individualized. Training can be geared as much as possible to interests, needs, experiences, strengths and duties of trainee, and conducted in a positive learning environment.
Next: Sales Training – A Short Course, Part II
Bill Willard has been writing high-impact marketing and sales training for the financial services industry for over 30 years...but as Will Rogers put it: "Even if you're on the right track, you'll get run over if you just sit there." Through interactive, Web-based "Do-While-Learning" programs, e-Newsletters and straight-talking articles. And fun! w.willard3@knology.net