1. Accept and see others for who they are. Look for their positive strengths and talents rather than their negative imperfections and shortcomings.

2. Be fully present for others by listening without judging.

3. Treat your coworkers as equals.

4. Try viewing things from other person's perspective, instead of yours to better understand who they are, what they think and feel, and why they behave as they do.

5. When all else fails, remember a person who reached out to you. If you must get even with someone, get even with helpful people in your past by following their example.

Copyright 2004-2005, Joel Garfinkle, All Rights Reserved.

Electronic Record Management System (ERMS)

Also known as Record Management (RM) or Record management System (RMS), this term refers to systems that are used to insure that important records such as payroll, human resources, patient records, contracts, etc, are stored and available during their useful lifetime.

Web Content Management (WCM)

Also called a Content Management Systems (CMS), this term refers to software that is used to store and publish content to a web site. A CMS separates web content from underlying HTML design so that any authorized person can publish or remove content from a web site without having to know HTML.

Workflow Management (WFM)

WFM systems are used to management document preparation in a structured environment where certain preparation, review, or approval steps have to be done in a defined order. WFM systems direct documents to correct people, in correct order, until entire process has been completed.

Knowledge Management (KM)

These systems are used to make total legacy "knowledge" of an organization available to everyone. KM systems eliminate need for employees to "reinvent wheel" when dealing with questions, processes, or any other issue that has already been dealt with by someone in organization. A Frequently Asked Questions (FAQ) system is a good example of a valuable KM system.

Now that you have an understanding of basic terms that you will encounter, your next step is to determine type of document management system that best meets your requirements. After that you can begin process of identifying available solutions and pick one that meets your organization's needs.