Have you ever gone grocery shopping just before a holiday? The aisles are packed with people pushing carts, shelves need restocked, all
checkout lanes have long lines...not a fun experience. Just like in-person shopping, making online shopping easy and painless is key to getting customers to purchase from your store. Advertisement Let's examine
internet shopping process from start to finish exposing some places in
process that your store may have a squeaky cart.
Make
Product Easy to Find Offer a search capability if your store has a large number of products. Most buyers don't have
patience to wade through 20 pages of products to find what they want.
Share Availability Early On Now that
customer has found
product, let them know that it is in stock and ready to ship. Right on
product page or when they place it in their shopping cart let
customer know their purchase can be on its way soon. Don't wait until after they've placed
order to tell them it will be another 6-8 weeks.
Streamline
Order Form Limit your order form to
basics. Shipping information, credit card or payment information, and
quantity and order number are all it takes. This isn't
place to conduct market research or ask for loads of information. Keep
order form short and simple. For future purchases, keep
customer's data on file so they can fly through
ordering even faster next time.