Do you know enough about your customers?

Written by Wynn Wilder


Who are you selling too?

You have a great product, fantastic website, financial backing, andrepparttar undeniable urge to succeed. But, you are not making any money through your website. Why? The answer is you haven’t directed your product torepparttar 120441 people who are looking to buy it. You have shoe stores that sell handbags and socks, but they specialize in shoes, and that is what you’ll see displayed up front. Then you have shoe stores that sell athletic shoes along with athletic equipment and clothing, but they specialize in shoes. Every store specializes in something, that is its selling point, it’s profit maker. How do you know what a store specializes in? Just look around, do you see more teenage oriented shoe’s/clothing/jewelry or arerepparttar 120442 items geared more towardrepparttar 120443 25-35 age range?

What keeps these stores going isrepparttar 120444 fact that they know whom their audience is, specifically who they are selling to. They know their demographics. Do you know yours?

Demographics A website is no different than a storefront. You place your best products, aimed at your target audience, inrepparttar 120445 display window to draw your customers in. Then you show them your “other” products, possibly fulfilling other needs that they may not have considered. For example, you sell athletic shoes. You intice a customer into your store by placing images ofrepparttar 120446 newest and hottest shoes on your index page. You then add a blurb saying: “Freedom is faster thanrepparttar 120447 wind when you wear – such and such shoes.” They click onrepparttar 120448 blurb and are instantly taken torepparttar 120449 page that providesrepparttar 120450 details for that shoe. But wait! On that page you add images of your top selling shorts and items withrepparttar 120451 American flag imprinted on it. Their patriotism has been psychologically invoked byrepparttar 120452 word freedom and running byrepparttar 120453 phrase “faster thanrepparttar 120454 wind.” You’ve made them consider multiple products simply by adding a blurb and image.

Is that all it takes? No. Anyone can sell a product using this method, and they are likely to be successful, to a point. Everyone who sells any kind of product knows this, but what makes some companies stand out and others just get by? If you took those same shoes and built a whole page in a style that appealed to single women, age 25-35, with no children and a love of country and nature, you’ve created a site-specific sales market. You have pinpointed exactly whom you want to sell your product too.

Athletic shoes are not just gender or age specific and that’s partly why I choose them. The same concept can be adapted to a male audience, teenagers, sports enthusiasts and your everyday consumer. It is all a matter of changingrepparttar 120455 demographic styling ofrepparttar 120456 page. This can be as simple as adding baseball bats, footballs, and jerseys to intice a male audience. There is more to it than simply changingrepparttar 120457 items you offer, color, sizes, and images have to be considered as well. You wouldn’t display a pink and gray shoe on a page aimed toward men.

Let’s take a deeper look at demographic profiling.

Customer Profile Your customer isrepparttar 120458 person who will be buying your product. They are not alwaysrepparttar 120459 people who will be using your product. For example, parents buy toys butrepparttar 120460 children arerepparttar 120461 one’s who will be playing with them. The challenge is to think about how to reach both parties. What will appeal to each of them? A toy that is known to be hazardous, to children, is not likely to be purchased by an adult, this is common sense. It’s salability decreases with this knowledge.

Diffusion of Responsibility

Written by Wynn Wilder


Why don’t more people purchase online?

A common question asked among online business owners. In today’s economy it is not uncommon to find businesses based solely online. It has become part of our culture, and readily acceptable by society. These same business websites receive more hits than visits, and more visits than purchases.

What prevents people from buying? You could arguerepparttar fear of identity theft, but wouldrepparttar 120440 argument be sound enough? The answer could be a phenomenon Bibb Latane and John Darley called diffusion of responsibility.

While we know purchase is necessary forrepparttar 120441 survival ofrepparttar 120442 owner and his/her business, we also know there are millions of other people. These millions will purchase, or have purchased in our stead. So, we do not feel guilty about not purchasing or moving on to another site where we ultimately do purchase.

Sites that are questionably designed, lacking credibility, etc. still sell their products. Artistically designed sites, with allrepparttar 120443 bells and whistles, also generate income. They do so because people are specifically looking for that item, at that price, at that time. Generally, it is an impulse purchase that will be associated with a pleasure. Whether it is making someone happy or enjoyment for oneself. Inrepparttar 120444 purchasers mind, atrepparttar 120445 time of purchase, it is a need and they will justify it.

So why don’t more sites make money? Often it isrepparttar 120446 design,repparttar 120447 layout, andrepparttar 120448 colors, evenrepparttar 120449 personality ofrepparttar 120450 site. But more than that, it isrepparttar 120451 fact that people believe someone else is doingrepparttar 120452 purchasing for them. If each Internet user believed they wererepparttar 120453 only one purchasing/onlinerepparttar 120454 more likely it becomes that they will purchase.

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