New Architecture extends NextWest PCXi PBX remote extension capability to cell phones as well as standard home phones.NextWest, Inc.,
leading provider of IP-based business telecommunications and contact center systems for small to midsize enterprises, today introduced an innovative mobility solution to its PCXi IP-based PBX capabilities. Combining
capabilities of
PCXi PBX and
NextIPS server NextWest is able to deploy full PBX extension functionality to cell phone and home phone users anywhere in
world. Because a NextWest cell phone user is
same as a regular extension user you can now be reached through one number anytime, anywhere in
world.
To achieve this innovative mobility functionality,
PCXi system is interfaced to a NextIPS server via 23 or 30 channel cable interfaces. The NextIPS server is then connected to
Public Switched Telephone Network (PSTN). Remote cell and home phone users when out of
office or working at home can dial access numbers on
NextIPS server and login in as remote extension users. After logging in with secure methods
remote cell phone and home phones then have all
same capability of local extension users. Remote extension users can also be contact center agents and be monitored and operate exactly as if they were agents on
primary site. This capability allows even standard analog phone users, without needing to install expensive IP phones, to operate as if they were part of
local PBX community.
With NextMobility as well as
previous abilities of “Follow Me” NextWest users can now be reached instantly. Customers can receive
attention and support they want and need today, not tomorrow. If for some reason you are not available on your cell calls will follow
normal PBX coverage options that you have set via
NextWest PCXi software-based user console. “Follow Me” can be used in conjunction with
extension cell to ensure you will be reached.
“We make it possible for enterprises to affordably integrate remote users as if they were on
same site as
PBX or contact center. This is a very affordable and more flexible mobility solution than any other vendor can currently provide for cell phone and work-at-home users,” said Richard De Soto, NextWest Chief Marketing and Sales Officer. “NextMobility can even be combined with NextContact, providing full contact center agent functionality if agents need to work from home. The business possibilities are endless in today’s mobile world. We can of course also support remote IP phone users when a remote worker is located in a branch office or home office situation. Highly mobile workers can now remain in contact with their customers- without having to leave a trail of phone numbers where they “may” be reached. Regardless of geography, number of employees, or number of locations, NextWest adapts to
way your business operates.”