I'm a coach. I'm not in it to see if I like it, or how much I can make how fast, or because it's
latest fad. I'm in it because it's my profession. I love my work and I'm in it for
long haul. It took years to learn
skills and build
practice base and my product is people's lives. Therefore, I take it seriously. When I refer someone to someone else for professional services, this is going to have repercussions for me and my practice. At
same time, my practice depends upon referrals. Referrals are my lifeblood. Here's what I've learned about them.
1. Ask for them outright. Explain what you do and say you'd like referrals. That's all you have to do. Ah, but ... What if I were to ask you right here and now to refer clients to me. "I'm a personal and professional growth coach. I'm accepting new clients and I'd like you to refer your chiropractic patients to me. My bio's at
bottom of this article." Would you do it? Of course not. Your whole chiropractic practice is built on how your patients perceive you, and if you refer them to an idiot, it reflects on you. (Old drinking song: "You can tell a man who boozes by
company he chooses...") Until you're sure I know what I'm doing, and that I'll treat your patients right, you aren't going to do it. Your practice is too important to you.
2. You have to do
courtship before you pop
question. It takes time. First you have to build your reputation and build it carefully by providing excellent service. When you're good at what you do, and know it, asking for referrals is second nature. Occasions will arise where it's
natural thing to do, i.e., "You know, I could help Frederic with that. That's exactly what I do. Why don't you have him call me at XXXX." You also have to have let
other person get to know you enough to trust you.
3. Create an atmosphere where referrals can occur. People refer people to people they like and trust. This means getting out and about, talking with respect about what you do and about
clients you work with, and letting other people see who you are. Join
Chamber, go to seminars, Rotary, work out at
health spa, attend
symphony, but these aren't just social events. When you're in a profession, you ARE
product. It's possible to be rude and irresponsible in your social life and be a good surgeon, but people won't see it that way. It's possible to get drunk at a party and harrass members of
opposite sex and still be a good coach, but people won't see it that way. It's possible to be late for lunch, forget names and abuse
waiter and be a good accountant, but it isn't probable. Be who you are when you're out, but be
professional who you are.
4. Basically you aren't going to get them until you don't need them. That's one of those things in life. If you're desperate for clients (or anything else), you'll drive it away. People can sense it. I was helping someone write a grant and their reason was "because we're desperate for money." That's a reason why they want
money; it isn't a reason why someone should give it to them. The same applies for referrals.
5. What's in it for me? It's not about you. There are a few good-hearted souls who just go about helping other people, but not many. Everyone else is thinking of
benefits, risks, and repercussions. If someone refers someone to you, what will they get?
6. What could they get? Here's something I got when I referred a client to another coach for a service I don't provide:
client I referred was treated so wonderfully, I received rave e-mail for days from
client. It strengthened my credibility and relationship with my client, who then went on to refer others to me.