Sales: The Great Sale(s) After the Sale

The Great Sale(s) After the Sale

Written by Jorge Pinkus / http://www.123-sites.com

Some salespersons and network marketers make repparttar

terrible mistake of thinking that repparttar 127186

sale ends with repparttar 127187

sale. They tend to think that, once repparttar 127188

client bought something —that they already “closed” repparttar 127189

prospect— their work is over. To repparttar 127190

new client, however, his/her signature on repparttar 127191

dotted line and her/his credit card order mean only repparttar 127192

beginning of repparttar 127193

sell/buy relationship. In this article we explore twelve practical ideas that you will want to apply right away to guarantee your customer’s satisfaction after repparttar 127194

sale. The service you give to your clients and customers does not begin some time after they already bought. On repparttar 127195

contrary, it should begin right at repparttar 127196

moment you shake their (virtual) hand, in signal of their acceptance of your proposed deal. Depending on how you act from that precise moment on, you’ll be assuring, or neglecting, repparttar 127197

future of that sale and of many more future ones. With those same clients and with their referrals. Let’s see and review some points that you may want to put into practice to be even more professional in your sales:

Point 1. Don’t make repparttar 127198 mistake of keep on talking once you already made repparttar 127199 sale — If you do, you risk letting repparttar 127200 (already decided) prospect to involve you in some argument about repparttar 127201 sale. And this may remind her of some points or objections of minor importance. Normally, then, these will make her want to “think repparttar 127202 whole deal a little more over.”

Point 2. Prepare your exit — Thank repparttar 127203 new client for his time and congratulate him for his decision and for buying from you.

Point 3. Schedule at once repparttar 127204 next interview — Establish with repparttar 127205 client repparttar 127206 date and time of your next appointment, where you’ll bring him his documents or repparttar 127207 product he already bought. Inform him when and how he’s going to receive his products (if you don’t do repparttar 127208 actual delivery) and tell him that in that next interview you’ll answer any new questions he should have.

Point 4. Keep repparttar 127209 client informed at all times — If you are going to be late (you personally, or repparttar 127210 delivery of your products, service, documents or bill), for any reason, make sure your customer is fully notified. And that she’s agreed to repparttar 127211 new date or time.

What Do Your Customers Really Want? Ask Your Competition

Written by Karon Thackston

What Do Your Customers Really Want? Ask Your Competition by Karon Thackston © 2004 http://www.marketingwords.com

It’s not always an easy task. Sometimes discovering what your customers really want is like pulling teeth. It is imperative for any business owner who hopes to develop new products/services or to write effective advertising copy to know what is important to his customers. But when direct questions don’t deliver repparttar results you need, what’s repparttar 127185 next step?

Actually, your competition can often lend a hand in this area… and without even knowing it! Many marketing pieces such as brochures, sales letters, or Web sites include testimonials. I’ve found over repparttar 127186 years that this is an untapped source for “customer intelligence.”

Look at this example from a Web-design site:

"I’m truly speechless! I knew my site design was in need of revamping, but I never imagined how exceptional it could look. You have done an amazing job! The colors, repparttar 127187 graphics, repparttar 127188 layout… everything shows that you have a good understanding of my business and my target audience. You’ve made me look as professional as IBM! I often bring repparttar 127189 site up in my browser just to remind myself that this really IS my site. I am a loyal customer and would not hesitate to recommend you to anyone in need of professional Web design services."

What do you think this customer wanted based on his comments? A few things he mentioned were:

1. colors 2. graphics 3. layout 4. his target audience 5. professional

Here’s another one from a copywriting site:

"I just wanted to thank you for everything. Thank you for bringing my vision to life in words. Thank you for "getting" me. And thanks for your patience."

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