This article was prompted by some customer support work I was involved in for a private members site. One of
paid subscription members wanted someone to look over his website and give an opinion of what we thought of its design.It was clear from
email that they had been online for a while (over 3 years) but hadn't seen any results from their efforts and were frustrated. Understandably so!
This person had created his own website in which to promote an online Opportunity. The purpose for having your own web site, rather than a static page, (one that you can't personally change, like
ones
most biz opps provide) is it to "Brand YOU".
After all, your site visitor is getting involved with something you recommend and in effect will want you to help them succeed.
Your site should not be to *sell* them that's
job of
company you represent. The purpose of your site is to *refer* them.
Anyway,
first impression of this member's site was
lack of having it's own domain name, its own presence. Not a good start and that was even before I visited
site. So before I arrived, my trust as a prospect was wavering.
On arrival I found that
site "rammed"
opportunity down
throat of
visitor, if anything
site scared me into running away as fast as possible.
Also this member quoted their website "hits" as a picture of how many "visitors" there were. Let me explain why this can be misleading.
Hits occur from
amount of files loaded when a visitor arrives to a web page. This means if a web page (which is 1 file) has 10 images (10 files) then they count as 11 hits;
web page plus images. You can see that it can be misleading to quote hits.
It gets worse if
visitor goes to more than 1 page because then any additional images (and
next page) count as more hits. Make sure you always count "unique visitors" when assessing a conversion ratio or stating statistics.
I drafted a long email reply, explaining why I thought this site may not be effective, and is not getting
results they wanted. I did my best to provide advice by explaining how to build a relationship between them and
prospects and then how to refer
prospect on
company.
Around 24 hours passed when I received an answer formatted in all CAPS (which for anybody that is not aware, it's like yelling in an email). It seemed this member had taken offence to
suggestions.
(Side note here: The suggestions were very constructive and aimed to provide support and help progress, nothing more.)
It short I received an "attitude attack". It seems their mind was "not open to change" or new ideas. Now folks, you are allowed to make mistakes, nothing wrong with that, but when you ask for help, and then decide that
help is wrong (even though what you are doing is not working)... well things aren't going to change are they?