I would like to discuss some of
positives and negatives of sales and how they relate to relationship building. I would also like explain how you can go about starting to build a solid vendor-client relationship, and what pitfalls to avoid in
process.DON'T ever give your prospective client
feeling of "This person is just here to sell me something" or conveying even
smallest inkling that portrays "Selling".
DO always "help" your client arrive at
fact that your are here to provide a service or product that they want and need. You are not there to sell; you are there to help.
DON'T go into
"Salesperson Overdrive". There are many of you out there, including myself, that must fight
urge to SELL or to Dominate
prospect. Whether you know it or not, you are setting yourself (and
prospect) up for that final decision, "Yes Or No, What Will It Be"? You end up in
situation which most of us despise, "The Sell".
Your entire Business Persona should be a Soft Persuasion. This means that you never try to make your prospect see things your way, It's quite
opposite actually. Soft Persuasion is in
Packaging. It's
way you package your company, yourself and your product or service. I don't mean
box it comes in. When I speak of packaging, I mean
way you portray your company and yourself. It should be a positive and confident portrayal, not an overbearing one.
Hard Persuasion too often comes back to bite you in
ass. Hard Persuasion separates you from your prospect, moving them away from you. Nobody likes to be bullied, and that's what Hard Persuasion or
Hard Sell comes down to. No matter how nicely you do it, you are bullying them into seeing things your way. This is not to say that there are not some of you who can make this work, but for most of us
Hard Sell Close is a feat that is beyond our capabilities. This is because we are business professionals and technical experts, not seasoned sales people.
Approach your prospect as if they are already a client. Assume this because they truly need your service, not because you want to make
sale. How you see and treat your prospective client is how they will see themselves. Perception is a strong tool to be used wisely.
Cover all
details before they can become potential problems in
closing of
sale. Covering all
details can help you avoid being pulled into an objection contest. Always maintain
one-to-one Relationship. Once you move outside of that circle and separate yourself from
prospect, it's almost impossible to get back. You have removed yourself from their domain of trust to
domain of a salesperson. Crossing this line even once will cause your prospect to mistrust you and see you as a salesperson, not a service provider.